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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.
How do I use the Warranty Manual's service request form?
Where do I send the Warranty request?
Why doesn't the warranty cover appliances?
Who is doing the warranty work?
What exactly is covered by the one-year warranty?
When will Park Pointe host a warranty seminar?

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How do I use the Warranty Manual's service request form?

Click below to make your request on line:

6. PARK POINTE WARRANTY REQUEST FORM

 Verbal requests will not be processed.

 You may also mail this request to:

                                                       Bryn Mawr Corporation
                                                       Attention: Tanya Mitre
                                                       311 W. Superior Street
                                                       Suite 525
                                                       Chicago, Illinois 60610

Please call Tanya with any questions or concerns at (312) 640-5031 or fax your request to (312) 787-7534.

Date of Request:         _________________________________________

Homeowner’s Name:  _________________________________________

Address:                       _________________________________________

                                    _________________________________________

Daytime Telephone #: _________________________________________

Evening Telephone #: _________________________________________

Hours Available:         _________________________________________

The name of the adult who will be present to grant access to your home: 

____________________________________________________________

Describe the defect in need of repair:  _________________________________________

Signature of Owner:  ___________________________

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Where do I mail or fax my service request?

                                                   Bryn Mawr Corporation
                                                       Attention: Tanya Mitre
                                                       311 W. Superior Street
                                                       Suite 525
                                                       Chicago, Illinois 60610

Call Tanya with any questions or concerns at (312) 640-5031 or fax your request to (312) 787-7534.

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Why doesn't the Warranty Manual cover appliances?
 

Each appliance in your new home is covered by its own warranty.  The warranty manual given to you in the final inspection of your home prior to closing should contain your appliance warranties and manuals.

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Who is doing the warranty work?

Tanya handles all warranty service requests.  She submits requests to fulfill the warranty work request to the sub-contractor who originally did the work on your home.  A person 18 years or older must be present for the service call to admit the sub-contractor to your home.  Please be aware that sufficient time must be allowed for the completion of your service request. 

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What exactly is covered by the one-year Warranty?

Your Warranty covers only those defects that first occur during one year from the Effective Date of Warranty, the date you closed on your home.  This Warranty covers such items as contained on your walk-through punch-list.  We will try our best to match and replace with homebuyer’s original choice of colors and materials, except where homebuyer custom-ordered items.  We cannot be responsible for discontinued items, changes in dye lots, colors or patterns, or items ordered outside of the original construction. 

This Warranty does not apply to any manufactured item such as appliances, fixtures, equipment or any other item covered by a manufacturer’s warranty, nor does in cover systems defects that are caused by failure of such manufactured item.  We do not warrant grass seed, sod or plantings.

Please see the Warranty Manual for further details.

 

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When will Park Pointe host a warranty seminar?

Park Pointe will host a warranty seminar on Saturday, January 5, 2002 at 11:00 a.m. in the Hawthorne model across from the sales office.  Please call Tanya at (312) 640-5031.

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Last modified: 12/18/01.